Technical Support Coordinator -
Nolimit City | Malta
We’re on the lookout for some fresh & bright talent to join our growing commercial team in Malta. This is a great opportunity for someone that’s looking to stretch their legs and expand on their existing skillset. Join our dynamic Commercial and Technical Support team and be part of the inner works!
The position of Technical Support Coordinator will be an instrumental role to Nolimit’s continued success. We strongly believe in managing every client with care and we value customer satisfaction beyond anything else. The person responsible will be someone that is always there to assist, in the good, the bad and the ugly!
Who you are
- You have a strong work ethic and a natural drive to succeed, whilst being well mannered and always composed;
- Interested in online gambling, specifically casino (preferably video slots), ideally having previous B2B experience;
- Past or current experience with customer support or digital technical exposure is a plus;
- Strong command of the English language, both written and oral. Any additional languages are a definite plus;
- Existing experience with using Operator and/or supplier back office tools;
- Experience using Jira/Github and or Customer Support tools;
- Good with documenting and keeping your affairs in order.
The Responsibilities
- You will be responsible for our helpdesk first line support;
- Help assist customers on how to use our in-house tools, including any training on Back-Office support;
- You will respond directly to escalated tickets as well as coordinate internally with colleagues in order to solve any open tickets;
- Assisting with adhoc technical projects where relative to the support function;
- Managing technical requirements and KB articles related to the support function;
- Working with existing clients to broaden the Employer’s product footprint within their business;
- Maintaining a comprehensive knowledge of the Employer’s business and competitor’s product portfolios;
- Assist in technical projects or tasks which the Employer may assign from time to time;
- Ensure client satisfaction whilst maximizing business opportunities;
- Ability to perform with minimal supervision (as your skills and knowledge increase);
- Be technically literate, able to understand an API documents with ease. All previous technical experience will be considered a major plus;
- Server log reading.
Who we are
A gambling software provider with the operator in focus and the mobile future on our minds. Nolimit is a team of experienced professionals from the gambling industry in Stockholm, Sweden and Malta. Our company has derived from hands on work at some of the most successful gambling software providers and operators over the last 10 years. Our mission is to offer a fast, reliable and flexible team that cooperates with a selected few operators, taking gambling software to the next level.
Our biggest advantage is our complete, portable system platform for mobile/tablet and desktop that is 100 % under our own control. Since we have our own platform, this allows us to deliver special features and smooth, customizable marketing campaigns that are tailored to the operator's specific needs. We think it's time for a new angle to the gambling software industry – one where the operator is in focus and we fully engage their promotion, marketing and country manager system/activities with our games.
You will join a small team in an organisation forming par of Evolution Group and will be offered a competitive salary. The role also presents significant opportunities for growth within our organisation. If you are ready to take the next step in your career and join something that promises to be big, send an email with your C.V. to hr-malta@nolimitcity.com
